Company: IBS Inc. Location: Bois D’ Orange Employment Type: Full-Time Reports To: Director of Sales, Training & Product Development About Us
IBS Inc. is a leader in telecommunications infrastructure and information systems. We deliver advanced technology solutions that translate into real value for our customers through professional services, outsourcing, and consulting. Position Summary
We are seeking a Customer Service Specialist to serve as the primary point of contact between IBS Inc. and our customers. This role is responsible for assisting with inquiries, resolving issues, and ensuring every customer interaction is positive and professional.
Key Responsibilities
- Greet and assist customers warmly in-store or online.
- Provide accurate information about products, services, promotions, and company policies.
- Handle orders, returns, billing, and shipping inquiries.
- Maintain a neat and organized cash register area; manage petty cash and deposits.
- Identify opportunities for upselling and cross-selling to enhance customer experience.
- Receive, inspect, and record incoming shipments; monitor stock levels and conduct inventory audits.
- Document customer interactions in CRM systems and generate reports as required.
- Collaborate with sales, marketing, and product teams to improve service quality.
- Troubleshoot and resolve customer concerns, escalating when necessary.
- Report equipment malfunctions and support operational efficiency.
• Client Focus • Organizational Knowledge • Personal Presence • Organizational Skills • Detail Orientation • Decision Making • Functional Knowledge Qualifications
• Minimum of 5 CXCs including Mathematics and English. • Experience in a similar role is an asset. • Knowledge of QuickBooks is an asset. • Strong computer skills; proficiency in Microsoft Office, especially Outlook. Disclaimer
This job description outlines the duties required to indicate the level of responsibility. It is not exhaustive, and duties may vary from time to time without changing the general character of the job or the level of responsibility entailed.
Applications with current resumé must be submitted on or before 19th February 2026.
Only suitable applicants will be acknowledged.
Please Click Following Link to Apply: https://ibsslu.bamboohr.com/careers/40