WEST COAST CREDIT UNION SOCIETY LTD
VACANCY FOR OPERTIONS OFFICER
JOB SUMMARY
Responsible for assisting with all aspects relating to the day to day operations. Coordinate and supervise all aspects of teller and credit union operations within the branch ensuring the daily operational activities are performed in a timely accurate and courteous manner. Ensure the delivery of quality service to members. Good leadership skills and the ability to motivate others are necessary. Actively participates in the branch programs by promoting and participating in a sales and service culture consistent with the credit union’s business plan and goals. Provide working leadership and guidance through assignment of work and by providing technical guidance.




DUTIES AND TASKS
Supervise the day to day operations
Supervise tellers, assisting in the coaching, training and development of tellers
Assist in developing procedures, processes & workflows to maximize employee efficiency
Ensure that all policies and procedures are followed which include the oversight of the tellers, products, processes, policies and procedures
Address any operational issues
Assist with research, testing and implementing new processes to improve operational effectiveness and member service that supports the organizations strategic goals
Verification of information
Assist with monitoring cash positions at all branches to ensure cash needs are met
Refer and cross sell WCCU products and services, meet or exceed sales goals
Assist in the preparation of requested documents for Auditors
Assist in providing reports to Supervisor / Management as requested




KEY COMPETENCIES
Microsoft applications including Word, Excel and Power Point.
Knowledge of accounting software would be an asset.
Planning and organizing
Attention to detail and ability to multi-task
Problem-solving
Teamwork
Customer service orientation
Communication skills
QUALIFICATIONS AND EXPERIENCE
Associate’s Degree in business, accounting or related field
Bachelor’s Degree in related field would be an asset
Three (3) years’ work experience in accounting or a similar role




RENUMERATION
Salary will commensurate with qualifications and experience.
Applicants should submit resume to:
Officer in Charge
West Coast Credit Union Society Ltd
Anse La Raye
Or email: wccumreccucollab@monreposcreditunion.com
Deadline for submission is October 31, 2022