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VACANCY #1
Job Title: COOK - DOMESTIC
Location: Anywhere in Saint Lucia
Hours of work:
You will be required to be punctual and at work as follows:
Mondays to Thursdays - 10:00am to 6:00pm
Fridays - 1:00pm- 7:00pm
Every Other Saturdays, Sundays and Holidays - 7:30am- 2:00pm
*Be prepared to work extended hours on short notice for when employer is entertaining guests or has special events.
Summary of Duties
The Cook- Domestic's responsibility is to prepare meals at Employer's private household depending on employer’s taste and needs. Using culinary expertise, to create new recipes, prepare all types of food using different cooking styles and handle food presentation. Food menus will include breakfast, lunch, snack, dinner. The chef will also maintain a clean, sanitary, comfortable and tidy work area.
The following are a list of duties and responsibilities which must always be adhered to daily without fail:
Duties and Responsibilities:
Plan menus for breakfast, lunch, dinner, dessert, snack etc. according to employers' needs and diet restrictions.
Plan and prepare food for parties, holiday meals, luncheons, special functions, and other social events.
Prepare meals for the family for all times of the day as and when required.
Handling all meals for guests and possibly for other household staff as and when required.
Serve meals and snacks to the family and their guests.
Bake pastries and other desserts.
Take inventory of food and meats and other kitchen supplies and equipment to be aware of what is needed
Order food and meats and kitchen supplies and equipment as and when required.
Stock, organize, and clean kitchens and cooking utensils.
Store supplies or goods in kitchens or storage areas.
Direct the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.
Create and explore new cuisines.
Other:
Perform added duties and assumes such other responsibilities as may be assigned.
Qualifications & Experience:
Competencies and Skills:
Honesty
Flexibility
Reliability
Attention to detail
Customer focus
Listening skills
Adaptability
Planning and organizing
Team work
Integrity
High energy levels
Experience:
At least 3-5 years’ experience as a Chef/Cook
Ability to create new recipes and prepare meals
Knowledge of cleaning and sanitation products, techniques and methods
Physical stamina and mobility including ability to reach, kneel and bend
Ability to lift, push and pull required load (usually about 30lbs)
VACANCY #2
Job Title: CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Location: Anywhere in Saint Lucia
Summary of Duties
The Customer Service Representative/Cashier’s primary responsibility is for the provision of effective customer service including answering queries, handling complaints, accepting and processing of payments, for all internal and external customers by utilizing excellent, in-depth knowledge of company products and systems.
Duties and Responsibilities:
Customer Service:
Greet and welcome customers who enters the store
Render courteous and welcoming service to customers
Answers customers calls and provides accurate information regarding Heavy Equipment parts/products and other tools
Assist customer with their tool rental or sales request; making the necessary referrals based on the nature of the request;
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Follow up on all sold equipment to ensure service times are met and kept
Assist customer with locating and identifying products on the sales floor;
Meet customer demand for items through weekly review of stock availability levels;
Resolve customer complaints, making the necessary referral to supervisor as case may require;
Generate, quotes, Invoices as needed for customers
Provide customers advice and guidance on product selection
Provides timely feedback to the company regarding service failures or customer concerns.
Assist in development of work procedures and processes that support company and departmental standards, procedures, and strategic directives.
Assist as needed in pricing, promotion, parts availability, and continuous improvement projects.
Collect information about items that customers require that are not found in store
Maintain customer interaction by using email, telephone or any other means available
Works closely with the credit department to resolve disputed credit items.
Recommend potential products or services to management by collecting customers information and analyzing customer's needs.
Complete equipment inspections as necessary
Assist parts personnel when required, liaising with service technicians and customers to facilitate repairs
Liaising with parts personnel for any spares required.
Sales & Cashiering:
Make sure that the float is balanced at the beginning and end of each shift
Make sure you have sufficient change at all times
Make sure that sufficient deposit books and bags are available each day
Process customer payment via cash, credit card, cheque, work order or credit transaction in the POS, ensuring the customer receipt is issued;
Ensure that all sales transactions (cash or charge or check) are correctly billed
Ensure that all Tool Rental transactions are billed correctly and deposits/advance payment paid;
Preparing and completing quotations ad invoices for all rentals and sales.
Create and enter purchase orders for all lubricants and parts from each equipment supplier, using appropriate PO Number
Carryout follow-up on the return of rental items;
Process all refund transactions for customers;
Seek authorization for check and credit accounts as outlined in the procedures
Seek authorization before applying any discount to customer transactions
Take notice of all alerts and special notes saved to Customers’ account to process customer transaction
Place appropriate notes in the “Additions” field on Customer’s account to guide other uses on how to proceed with transactions on that account.
Request or obtain a Purchase order to process any transaction for Government and Corporate Accounts; especially where these accounts are charged accounts.
Request and make a copy of Customer’s ID for cheque and credit card transactions
Capture customer’s photo for cheque and credit card transactions
Prepare a blind close report
Run a Z report
Balance cash register and receipts
Verify total sales and cash
Perform a close by entering sales data in the closing report
Adhere to all close out procedures
Prepare deposits in keeping with specified scheduled times
Make sure that cash is secured
Escalate all cashing issues and errors
Verify and sign off on cash floats at the end of the cashiering shift
Verify Z reports against Daily cash breakdown sheet and cash.
Label all retail items paying careful attention to making sure that items are accurately priced;
Create sales including incremental sales/encourage add on sales by suggesting complementary merchandise
Carryout follow-up of accounts receivables customers on a daily/weekly basis;
Order the required stationery for the department;
Maintain a clean and tidy checkout area;
Stock Control & Merchandising:
Return any stranded good/s to their shelf location.
Restock empty shelves by completing and submitting prescribed requisition forms for tools and parts.
Keep aisles free for movement, so as not to pose any hazard to customers
Keep extra stock neatly packed in above storages and make sure all boxes are appropriately labeled.
Make sure merchandising are in keeping with Occupational health and safety standards
Make sure that bulk floor displays are positioned correctly and are in keeping with Health and safety standards
Keep abreast with moving items/merchandise and ensure shelves are stocked accordingly
Make sure signage and price tags are in keeping with approved standards /correct style
Ensure that all lubricants and parts are tagged with correct pricing.
Conduct inventory counts for lubricants and parts at the specified date each month, ensuring that stock is accurate. Report all discrepancies to Manager
Ensure all lubricants and parts are recorded under the correct category and department in the system
Assist with general stocktaking
Assist with receiving of new goods and complete count and merchandising daily
Prepare requisition/movement of stock when necessary
Ensure that new parts and tools are merchandised promptly for sale.
Loss Control/Security:
Use shoplifting indicators and excellent customer care to deter and prevent shoplifting
Report any shop lifting incidents to Manager/Supervisor
Assist in maintaining security within the store and being on the lookout for shoplifters and fraudulent credit card activities.
Use computer sales history and customer intelligence to detect fraudulent situations, including but not limited to, counterfeit currency, refunds and the likes
Report all damaged equipment and complete necessary report to be forwarded to Manager
Liaising with Service technician weekly to ensure all equipment and tools are in working condition.
Assist in starting equipment each morning by inserting key into ignition and letting machine run for at least 5 mins
Product Knowledge:
Be aware of the general knowledge of equipment and tools carried and where it is located
Be familiar with general heavy equipment parts consumables
Be prepared to direct customers to similar products that they may be looking for.
Be informed about All new equipment and its selling points
Be aware of current competitor promotions and general market prices
Keep updated with the warranty information for each machine as provided by the Supplier/Manufacturer
Reporting:
Report all discrepancies and problems to Supervisor/Management
Provide timely feedback to the company regarding customer concerns/complaints
Update ‘Existing Customers’ sheet with comments on contact made with customers as necessary.
Ensure daily cash report is accurately completed
Maintain Operators sign-in register ensuring that hours of work are recorded;
Keep an updated service log for all sold equipment
Maintain necessary reports on equipment service and warranty issues
Keep a file of all quotations sent to customers for follow up
Other:
Perform added duties and assumes such other responsibilities as may be assigned.
Qualifications:
Competencies:
Exceptional verbal and written communication skills.
Strong analytical and problem solving skills.
Ability to work productively, efficiently & effectively using initiative.
Willingness to learn, improve and adapt within a dynamic work environment.
Strong interpersonal relations skills.
Must be customer service oriented.
Advanced computer skills in a Windows environment, Microsoft Office, inclusive of manipulation of spreadsheets.
Experience with retail management systems\point of sales systems will be an asset
Comfortable with cash handling
Qualifications and Experience:
At least 5 CXCs or equivalent plus
A minimum of 2 years experience in sales\retail sales environment
Background in data entry or basic accounting will be considered an asset.
Proficient cashier and clerical skills preferred
VACANCY #3
Job Title: ENFORCEMENT OFFICER/DATA ENTRY CLERK
The Enforcement Officer/Data Entry Clerk will act as security by managing the traffic, human and vehicular, inclusive of goods, in and out of the Quarry. The responsibility of the Enforcement Officer will be to verify staff and visitors has the legitimate credentials and to enter the compound as well as keeping a log of incoming and outgoing traffic and goods. Data entry duties will include input tracking information to prescribed systems and sheets.
Shifts
- 6:30am to 2:30pm
- 1:30pm to 8:00pm
Duties and Responsibilities:
Opening & Closing
Guards entrance gate of the Quarry, to control traffic to and from buildings and grounds
Check-in/out employees at the gate by scanning employee cards upon entry and exit of the compound
Ensure that unauthorized people or products do not enter or leave the premises.
Operate surveillance equipment to detect suspicious or illegal activities.
Scan all registered vehicles upon entry and exit of the compound.
Lifting of bar to allow vehicular access
Direct customers/truckers to appropriate building/grounds
Keeps log recording all trucks/carriers entering and leaving compound
May perform maintenance duties, such as cleaning and sweeping gate areas.
Employees:
Ensure ALL employees clock in on arrival and clock out at the end of shift using unique company ID cards
Ensure ALL employees are uniformed as assigned and have appropriate PPE, i.e.:
- Company provided shirt paired with long trousers/jeans
- Reflective Vests
- Helmet
- Closed shoes, steel toed preferred
- Short pants or otherwise is prohibited
- Open toed shoes/sandals/flipflops prohibited
Refuse entry to any employee who is in breach of the above requirements
Ensure that bags and vehicles of ALL employees are searched at the end of shift or anytime they leave the compound.
Record any and all infractions on prescribed form, worksheet or notebook
Drivers/Trucks:
Ensure that ALL drivers entering the compound is stopped and vehicles checked
Ensure that on leaving the compound each driver presents Invoice and Delivery ticket
Ensure to record Delivery ticket information in prescribed log on the computer i.e:
- Date
- Time
- Driver Name
- Vehicle No.
- Location
- Authorized By
Ensure to record vehicle mileage when driver comes in at all times
Verify goods on the truck against invoice
Ensure that EVERY truck has a tarpaulin for protective cover
On occasion when the driver is leaving the compound with an empty truck, ensure that driver has an authorized exit note from a supervisor
Ensure to record any sample goods or parts that driver is taking out at all times
Customers/Visitors:
Ensure that the requisite information is recorded for each customer or visitor i.e.:
- Customer Name
- Vehicle No.
- Date
- Time in & out
- Invoice No.
- Weight
Ensure to verify the material in the vehicle against invoice
Ensure that ALL customers and visitors have appropriate PPE
Loss Control & Security;
Ensures that the security post/entrance of the compound is always covered including at nights
Ensure that the scanner and other Security equipment is always functional
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Inspects outgoing traffic to prevent unauthorized removal of company property or products.
Verify all receipt for internal and external transactions
Report service failures or issues including computer systems outage
Submit all incident reports at the end of the shift
Ensure all relevant information is recorded in the log book or worksheet
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Warn individuals about rule violations or safety concerns.
Warn persons of rule infractions or violations, and request violators to leave premises
Escalate all matters such as unauthorized persons attempting to gain entry, and other matters of concern
Alert police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Other:
Perform such other tasks and assumes such other responsibilities as may be assigned.
Qualifications and Experience:
At least a High School diploma, plus one (1) year experience in a related position and environment. OR
A minimum of five (2) years’ experience in a related position and environment three of which must be in a retail environment. OR
Any suitable combination of qualifications and experience.
Competencies and Skills:
At least intermediate competency in Microsoft Office
Extensive knowledge of security protocol and procedures.
Knowledge of occupational hazards and safety precautions.
Exceptional verbal and written communication skills.
Ability to work productively, efficiently & effectively using initiative.
Willingness to learn, improve and adapt within a dynamic work environment.
Strong interpersonal relations skills.
Must be customer service oriented.
Ability to work with confidential and classified information
Ability to lift heavy equipment, at least 50 pounds
Physical stamina and the ability to work outdoors for long periods of time
Flexible: Ability to work any day including weekends and holidays.
VACANCY #4
Job Title: EQUIPMENT SALES REPRESENTATIVE
Location: Anywhere in Saint Lucia
Summary of Duties
The Equipment Sales Representative is responsible for driving profitable sales growth by developing, maintaining, and advancing accounts through regular customer contact and prospecting for new customers. Sales objective is achieved by promoting the sale and rental of all construction & material handling tools/equipment/machines and services under brands carried by the dealership. The Equipment Sales Representative will also be responsible for creating and maintaining customer relationships, presenting products to customers, conducting on-site product demonstrations, preparing proposals, working with customers on financing and payment options, closing sales, coordinating product support, and maintaining contact with sales management.
Duties and Responsibilities:
Sales & Customer Service:
Acts as a liaison between potential customers and key company team members
Represents the company in a highly professional manner
Contacts potential customers, visits establishments to evaluate needs, and promotes sale of products and services.
Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule for calling on existing or potential customers and other sales factors;
Generate accurate sales invoices & quotations using the available billing software & approved price list;
Focus sales efforts by studying and analyzing existing and potential sales volume in territory;
Advance prospective customers’ knowledge of tools/equipment/machines using PDF version of e-catalogues;
Manage customer relationship by building mutually beneficial relationship through constant contact; keeping and maintaining up-to-date customer contact details; employing different means of communicating awareness on problem resolutions, product & service features and upgrades, company changes, and other materials;
Provides Management with accurate sales forecasts based on sales leads
Demonstrates and explains use of installed equipment and production processes.
Arranges for installation and test-operation of machinery and recommends solutions to product-related problems.
Execution of company sales strategy including: prospecting, cultivating new accounts and closing orders to
meet sales targets.
Responds promptly to phone and email sales requests.
Check out existing equipment and recommend upgrades or replacements.
Provide competitive information such as bid situations, pricing data, or bundling arrangements in order to establish negotiated pricing contracts for assigned products.
Perform product demonstrations, installations, and application support.
Improve product knowledge and sales techniques.
Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone.
Take orders from customers and deliver products as and when agreed.
Arrange for installation and test-operation of machinery and recommends solutions to product-related problems.
Arrange for repairs as needed.
Manage and develop new customers, while maintaining existing sales within assigned customers and a given sales territory.
Inventory Management:
Work with management to ensure that there is available equipment stock and parts to service your territory/market by Dealership
Based on customer requests and market research, make appropriate recommendations on equipment and parts to be stocked.
Keep track of equipment attachment(s) specifications in stock and in transit to sale territory.
Estimate date of delivery to customer, based on knowledge of manufacturing department’s production and delivery schedules.
Forecast new order of heavy equipment based on customer interest and market response.
Assist Service Personnel in performing regular checks on stocked equipment to ensure all are in working order
Product Knowledge:
Knowledge of stock and their specifications available for sale by the dealership;
Knowledgeable of equipment specifications, warranty coverage for each model available for sale;
Knowledgeable of equipment attachment(s) specifications in stock and in transit to sale territory;
Must be able to keep, list, update and identify:
- All equipment available from each brand for sale in our territory;
- Basic & detailed specifications on all tools/equipment and machines available for sale by the dealership;
- Specification updates on machines available for sale by the dealership;
- Optional items/attachments for each tools/equipment available for sale by the dealership;
Reporting:
Develop a daily/weekly call list and maintain information accuracy monthly.
Review monthly the best monitoring sales report with management to determine if goals and objectives are being met.
Keeps management informed through activity & results reports that include daily call logs, weekly work plans and sales breakdown;
In collaboration with purchase and inventory personnel, generate a folder in hard and soft copy for each equipment with the following documents:
Receiving
- Receiving Inspection Report
- Verify Accessories & Storage
Sales
- Delivery Report
- Invoice
- Sales Agreement
- Warranty Cover Letter
- Personal Information Consent
- Operator Training Form
- Legal & Insurance Document (if financed)
Inspection
- Periodic Inspection Sheet
- Maintenance Service Sheet
Generate (in hard and soft copy) all required sales reports for each dealership brand (HCE Material Handling, Construction Equipment, Forland, Sakai):
- Weekly Market report (MH/ CE / SAKAI / FORLAND)
- Monthly Retail and Stock report (MH/ CE / SAKAI / FORLAND)
- Warranty / Claim report (MH/ CE / SAKAI / FORLAND)
- Monthly Order Forecast (MH/ CE / SAKAI / FORLAND)
- Monthly Retail report (HYUNDAI/FORLAND/SAKAI) with specifics
Other
Perform added duties and assumes such other responsibilities as may be assigned
Qualifications
Competencies
A hard working self starter with outside sales experience and a successful track record
Strong networking skills and the drive to consistently prospect for new leads
The patience, composure, and persistence to take a deal from introduction to closure
A strong independent streak and the desire to set and follow a schedule
Able to set and achieve challenging sales goals and successfully manage accounts within a designated area
Exceptional verbal and written communication skills.
Strong analytical and problem solving skills.
Ability to work productively, efficiently & effectively using initiative.
Willingness to learn, improve and adapt within a dynamic work environment.
Strong interpersonal relations skills.
Strong Selling Skills
Knowledge of construction and construction equipment
Advanced computer skills in a Windows environment, inclusive of manipulation of spreadsheets.
Valid driver’s license (preferred)
Qualifications and Experience:
At least 5 CXCs or equivalent plus
A minimum of 2 years’ experience in sales\retail sales environment
Experience in a Heavy Equipment retail environment will be considered an asset
Any suitable combination of qualification and experience.
VACANCY #5
Job Title: ACCOUNTS CLERK
Location: Anywhere in Saint Lucia
Summary of Duties
The Accounts Clerk is responsible for applying accepted accounting principles and procedures Analyze financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within an organization.
Duties and Responsibilities:
Transactions
Prepares asset, liability, and capital account entries by compiling and analyzing account information.
Documents financial transactions by entering account information.
Recommends financial actions by analyzing accounting options.
Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
Substantiates financial transactions by auditing documents.
Prepares payments by verifying documentation, and requesting disbursements.
Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
Assist in the compilation of information for the Company’s annual tax returns
Assist the Controller in the daily banking requirements
Supports budget and forecasting activities.
Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
Establish tables of accounts, and assign entries to proper accounts
Appraise, evaluate, and inventory real property and equipment, recording information such as the property's description, value, and location.
Compile and analyze financial information to prepare financial statements including monthly and annual accounts
Financial Maintenance:
Establish and monitor the implementation and maintenance of accounting control procedures
Maintains accounting controls by preparing and recommending policies and procedures.
Reconciles financial discrepancies by collecting and analyzing account information.
Secures financial information by completing data base backups.
Complies with local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
Maintaining accounting records and preparing accounts and management information
Resolve accounting discrepancies and irregularities
Ensure the monthly and quarterly Bank Compliance activities are performed in a timely and accurate manner.
Work with the Controller to ensure a clean and timely year end audit.
Advises staff regarding the handling of non-routine reporting transactions.
Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
Examine statements to ensure accuracy
Compute taxes owed, prepare tax returns, ensure prompt payment
Inspect account books and accounting systems to keep up to date
Organize and maintain financial records
Ensure accurate and timely monthly, quarterly and year end close processes
Develop and maintain financial databases
Prepare for financial audit and coordinate the audit process
Oversee accurate and appropriate recording and analysis of revenues and expenses
Risk Management:
Maintains financial security by following internal controls.
Maintains customer confidence and protects operations by keeping financial information confidential.
Analyzing and investigating annual and monthly financial accounts
Reviewing the company's systems and analyzing risk;
Performing tests to check financial information and systems;
Advising on tax planning (within current legislation to enable the company to minimize its tax liability) and tax issues associated with activities such as business acquisitions and mergers;
Detecting and preventing fraud (forensic accounting);
Liaising with internal and external auditors and dealing with any financial irregularities as they arise
Preparing financial forecasting and risk analysis
Negotiating terms with suppliers.
Plan, coordinate and execute annual financial audit
Ensure to adhere to policies and procedures with emphasis on internal controls
Developing and managing financial systems/policies;
Ensuring compliance with taxation legislation.
Make best-practices recommendations to management
Ensure compliance with relevant laws and regulations and integrity of financial data
Ensure financial records are maintained in compliance with accepted policies and procedures
Reporting:
Preparing financial management reports as and when requested by Management
Ensure an accurate and timely monthly, quarterly and year end close.
Ensure the timely reporting of all monthly financial information.
Responds to inquiries from the Controller and other managers regarding financial results, special reporting requests and the like.
Report to management regarding the finances of establishment
Other:
Perform such other tasks and assumes such other responsibilities as may be assigned
Qualifications:
Qualifications and Experience:
3-5 years of experience in an Accounting capacity
A combined qualification and experience.
Competencies:
Must be proactive and self- motivated
Excellent Human relations handling skills
Proven Leadership skills
Strong analytical skills
Strategic thinking capability
Influencing Skills
Negotiating skills
Excellent Interpersonal skills
Ability to achieve goals and meet deadline perform all duties and responsibilities in a timely and effective manner in accordance with established company standards
Must have excellent customer service and organizational skills
Creative skills and effective problem-solving abilities.
Effective Communications skills across all levels
Training and experience in brand management and Visual Merchandising is an asset
Working knowledge of Microsoft Office Suite
Willing to work weekends, holidays and outside normal working hours.
Experience of qualification in Project Management
Knowledge of various Financial Software
Reporting Relationship:
The Accounts Clerk shall report to and be guided by Accountant.
VACANCY #6
Job title: SERVICE TECHNICIAN
Location: Anywhere in Saint Lucia
Summary of Duties
The Service technician will be responsible for all aspects of general service and repair of small tools and heavy construction equipment. Communicate the maintenance and service plan for all schedule jobs to the department’s supervisor.
Duties and Responsibilities:
Maintenance:
Perform preventative maintenance and overall repairs on all heavy equipment and battery chargers.
Using diagnostic tools to identify issues and evaluating the available information.
Tests vehicle repairs and communicates issues to service manager and service advisors; conduct additional repair work as advised by managers or advisors
Uses manufacturer diagnostic equipment to ensure diagnostics, testing, and repairs are thorough and to highest quality
Troubleshooting - Determining causes of malfunction of tools and heavy equipment and deciding how to address and fix.
Equipment Selection - Determining the kind of tools and equipment needed to do a job.
Quality Control Analysis - Conducting tests and develop and implement preventative maintenance procedures.
Conduct periodic quality checks on equipment and systems to ensure everything is up to standard
Perform routine maintenance, such as inspecting drives, motors, or belts, checking fluid levels, replacing filters, or doing other preventive maintenance actions
Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
Repair machines, equipment and small tools using tools
Plan and schedule repairs.
Inventory Management:
Assist Department Supervisor in the compilation and maintenance of the list of equipment supplied by the dealership;
Assist Department Supervisor in maintaining records on all equipment’s to include updated hours / mileage, past service and repair history, next service and repair due date;
Work with the parts department to ensure spare parts and lubricants are available to conduct scheduled service maintenance & repairs;
Ensure all parts and lubricants used in scheduled repairs and maintenance are duly authorized for use by the manager;
In collaboration with the Department’s Supervisor maintain adequate inventories of tools, parts and lubricants to facilitate the accurate repair and maintenance of all tools and equipment.
Keep detailed, organised records of all repair work done on each vehicle or tool
Process Management/Control:
Reading, analyzing, and interpreting technical procedures, service manuals and work orders to perform the required maintenance and repair work on equipment supplied by the dealership;
Turn repair requests into service orders;
Schedule and document all work order assignments and parts consumed;
Recording all customers’ feedback on the quality of the service received;
Schedule routine service and maintenance for equipment and machines sold by the dealership;
Communicates with service managers about parts ordered, parts required, and timeliness of order completion
Carryout any remedial work resulting from an audit of jobs completed;
Work with supervisor in scheduling pick up or delivery for all completed jobs; Placing finished jobs in the “pick-up” or “delivery” queue; ensure all equipment is cleaned before returning to customer;
Keeps work area clean, neat, and to company standards, especially to ensure safety of all team members
Product Knowledge:
Familiarize oneself with the specifications of attachments for each model of equipment being stocked and the list of frequently used parts for each machine being offered for sale
Ensure to know the tools inventory and where each can be obtained
Maintains a working knowledge of a diverse number of Heavy equipment and works to enhance and improve that knowledge with new equipment models and new industry standards, practices, and technologies
Keep abreast of new developments in the industry
Reporting:
Work along with supervisor in providing input for the following;
Receiving inspection report,
-periodic inspection report (for stock machines),
-maintenance report (for all machines serviced and repaired),
-warranty report (for all machines encountering warranty issues)
Keep weekly report sheet of all maintenance and repairs performed.
Maintain a filing system for all work orders, service sheets, inspection reports by machine type.
Safety:
Comply with all Company’s safety measures and policies that include the wearing and utilizing of all safety equipment correctly as required;
Customer Service:
Maintain customer interaction by using email, telephone or any other means available
Ensure all customer complaints are recorded and escalated until resolved.
Ensure all tools and equipment received from customers for service or repairs is properly logged
Inform customers or any delay in delivery and the reason for same.
Other:
Perform added duties and assumes such other responsibilities as may be assigned.
Qualifications:
Qualifications and Experience
An associate's degree or technical certification in the industry.
At least 3 years experience as a service technician
Competencies:
The ability to work independently.
Managing overtime on service calls with patience and not rushing the job.
Excellent customer service and communication skills.
The ability to diagnose and solve problems based on customers' non-technical descriptions.
Strong working knowledge of equipment and tools used in the industry.
Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
Exceptional verbal and written communication skills.
Strong analytical and problem-solving skills.
Ability to work productively, efficiently & effectively using initiative.
Willingness to learn, improve and adapt within a dynamic work environment.
Strong interpersonal relations skills.
Must be customer service oriented.
Advanced computer skills in a Windows environment, inclusive of manipulation of spreadsheets.
HOW TO APPLY
Interested candidates should send CV via email to hr@rayneau.org by December 10th , 2021. Please note that only shortlisted candidates will be contacted.
